Quo, formerly known as OpenPhone, is a modern AI-powered business phone system designed for startups, small businesses, and growing organizations that need to keep communications streamlined, responsive, and customer-focused. The platform unites calls, texts, and customer records within a single collaborative hub, ensuring that your team never misses an opportunity to connect. With features such as the always-on Sona AI agent, shared numbers, customizable call routing, and deep analytics, Quo has quickly become a must-have solution for companies looking to reduce missed calls, consolidate communication channels, and provide an outstanding customer experience.
Backed by $105M in funding and trusted by more than 90,000 businesses, Quo provides a simple online setup, compatibility with existing phone numbers, and integrations with popular CRMs and workflow tools. Whether your team is handling sales, support, recruiting, or field service, Quo enables fast responses, smooth collaboration, and a unified communication history for every client interaction.
Key Features
1. Connect — Calls, Texts & Routing
Quo combines voice calling, SMS messaging, voicemail, and recordings into a single platform. This means you'll have a complete timeline of communication with each customer, accessible to your entire team.
Calling: High-quality cloud-based phone calls that work on desktop, mobile, and web.
Text Messaging: Send and receive SMS and MMS with customers directly through the app.
Phone Menu & Routing: Create custom call flows and menus so calls are directed to the correct team member or department, based on priority, schedule, or caller needs.
2. Collaborate — Shared Numbers & Team Coordination
Traffic Statistics
-24.4%vs Last Month
Category:computers electronics and technology > computers electronics and technology
Category:computers electronics and technology > computers electronics and technology
Monthly Visits
1.32M
Global Rank
#28,840
Country Rank (United States)
#10,922
Avg. Duration
16:50
Pages/Visit
10.15
Bounce Rate
30.3%
Category Rank
#304
Monthly Visits Trend
Traffic Sources
Direct63.7%
Search31.2%
Referrals3.8%
Social0.6%
Paid0.6%
Top Countries
#
Country
Share
1
United States
47.7%
2
UZ
16.7%
3
Philippines
6.1%
4
Mexico
4.9%
5
Canada
4.3%
Data from SimilarWeb • 12/2025
Quo (formerly OpenPhone) - ShipBest
Shared numbers allow your team to collaborate behind the scenes without revealing disorganized handoffs to customers. Everyone can see what’s been communicated, who’s handling it, and jump in where needed.
Shared Visibility: A full communication log, including calls, texts, and voicemail.
Task Assignments: Delegate follow-ups to the right teammate instantly.
3. Automate — Sona AI Agent & Smart Workflows
Sona, the AI-powered receptionist, works 24/7 to answer calls, qualify leads, route conversations, and handle common questions so your business never misses a customer—even after hours.
Always-On Availability: Customers receive immediate responses, day or night.
Lead Qualification: Sona captures essential information before passing it to your team.
Routine Question Handling: Automate FAQs and free up your team’s time.
4. Integrations — Seamless Syncing with Your Tools
Quo integrates with major CRMs like HubSpot and Salesforce, automation tools such as Zapier and Make, and provides its own API for custom workflows.
CRM Syncing: Automatically update customer records after calls or texts.
Workflow Automation: Personalize processes by connecting Quo to your existing business tools.
Custom API: Develop tailor-made integrations to fit your company's unique needs.
Live call insights, activity tracking, and performance summaries help you optimize team workflow and customer interactions.
Conversation Reviews: Track quality and provide feedback directly inside the platform.
Trend Monitoring: Identify trouble spots before they impact service.
Performance Metrics: Monitor call volumes, response times, and agent success.
6. Scale — Porting & Expansion
Bring your existing numbers to Quo without downtime. Quo guides you through the transfer process, maintains call forwarding during the switch, and provides priority support.
Port Existing Numbers: Keep your established business contact info.
Choose New Numbers: Get local or toll-free numbers instantly.
Scalable Infrastructure: Add lines, agents, and integrations as your business grows.
Use Cases
Startups: Quickly set up a professional customer communication system without complex hardware or expensive infrastructure.
Small Businesses: Replace outdated or siloed phone systems with a streamlined tool that handles calls, texts, and internal coordination.
Franchises: Manage multiple locations with centralized communication and shared visibility across teams.
Sales Teams: Capture every lead instantly, qualify them via AI, and make informed follow-ups with complete history.
Customer Support: Guide customers to the right agent, answer questions fast, and track satisfaction with analytics.
Recruiting: Coordinate candidate calls, messages, and notes in one unified interface.
FAQ
Q1: What is Quo?
A: Quo is an AI-powered business phone system that combines calls, texts, CRM integration, and team collaboration in one platform.
Q2: Is Quo only for large businesses?
A: No. Quo is built for startups, small businesses, franchises, and enterprises alike. Its scalability means you can start small and grow without switching providers.
Q3: How does the Sona AI agent work?
A: Sona answers calls around the clock, qualifies leads, routes them to the right teammate, and can answer common customer queries automatically.
Q4: Can I use my existing business phone number?
A: Yes. Quo offers a seamless porting process and ensures continuous connectivity during the transition.
Q5: Does Quo integrate with my CRM?
A: Most likely. It supports integrations with major CRMs like HubSpot and Salesforce, plus automation tools like Zapier and Make, and a full API for custom connections.
Q6: How quickly can my team be set up?
A: Setup is designed to be quick. You can start making and receiving calls within minutes of creating your account.
Q7: Does Quo offer analytics?
A: Yes. The platform provides live performance tracking, call volume stats, response times, trend analysis, and conversation reviews.
Q8: Is there a free trial?
A: Yes. Quo offers a free trial with no risk and the option to cancel anytime.
