Kea AI

Overview

Kea AI is an advanced voice and text artificial intelligence solution designed specifically for the restaurant industry. It functions as a friendly, tireless phone assistant that answers customer calls, takes orders with high accuracy, manages FAQs dynamically, and processes payments securely. By directly integrating with popular Point-of-Sale (POS) systems like Toast, Square, Clover, and Olo, Kea AI streamlines restaurant operations, reducing missed orders and increasing revenue. Setup is simple and fast, activating within 30 minutes, and it can serve single or multi-location restaurants seamlessly with centralized management.

Key Features

• 24/7 Call Answering: Handles unlimited concurrent calls without missing any, providing constant customer support.
• Voice & Text AI Ordering: Accepts orders accurately with detailed modifiers, directly connecting them to your kitchen display system.
• Direct POS Integration: Supports 11+ major POS systems for real-time order processing.
• AI Menu Analyzer: Understands your exact menu, preventing mistakes like phantom items or modifier errors.
• Dynamic FAQs & Customization: Easily update AI responses to reflect your brand voice, menu changes, and special instructions from any device.
• Call Reporting & Analytics: Provides real-time reports and trend analysis to help improve service and recover lost revenue.
• Payments Integration: Supports secure credit card, Apple Pay, and Google Pay transactions, simplifying customer payments.
• Spam Call Filtering: Protects your line from unwanted calls, ensuring efficiency.
• Multi-Location & Bulk Editing: Manage 50+ locations with brand-wide updates in just a few clicks.
• AI Roles:
  • The Judge ensures order accuracy with 99.3% precision.
  • The Food Critic updates customers on menu changes and flags unsupported orders.
  • The Data Guru sends daily summaries and analytics via SMS.

Use Cases

• Busy Restaurants: Never miss a customer call no matter how many are incoming simultaneously.
• Multi-Location Chains: Manage orders, menus, and FAQs uniformly across dozens of stores.
• Delivery & Pickup Services: Streamline order taking and payment processing for both self-delivery and third-party providers.
• Staff Shortages: Automate front-line ordering and customer interaction without human fatigue.
• Customer Engagement: Provide dynamic answers for FAQs, reservations, and waitlist handling, enhancing guest experience.
• Revenue Recovery: Capture lost order revenue due to missed calls and improve average monthly revenue by approximately $677.

FAQ

Q: How fast is the setup process?
A: Kea AI can be activated in 30 minutes or less, greatly reducing traditional onboarding times.

Q: Does Kea AI integrate with my existing POS?
A: Yes, it supports over 11 POS integrations including Toast, Square, Clover, and Olo.

Q: Can the AI handle special requests or menu modifications?
A: Absolutely. The AI is designed to recognize detailed modifiers and suggest substitutions to ensure order accuracy.

Q: Is it possible to customize the AI voice and responses?
A: Yes, through the Kea AI portal, you can tailor the AI’s responses and greetings to align with your brand.

Q: What pricing model does Kea AI use?
A: A flat rate of $450 per month covers unlimited calls and features, with no per-order fees.

Q: Can Kea AI support text-based orders?
A: Yes, Kea AI bridges voice and text channels, letting customers interact how they prefer.

Q: How accurate is Kea AI with orders?
A: It achieves 99.3% accuracy in matching orders to your menu.

Q: How does Kea AI help with multiple restaurant locations?
A: Kea supports centralized management, enabling bulk editing and brand-wide updates across 50+ locations with ease.

With Kea AI, restaurants gain a powerful, reliable, and easy-to-use voice and text assistant that enhances customer service, maximizes order accuracy, and boosts operational efficiency.