Jam

Overview

Jam is a powerful bug reporting and debugging tool designed to simplify and speed up the process of identifying, communicating, and fixing bugs. Trusted by over 200,000 users and praised by QA engineers, product managers, and developers alike, Jam transforms tedious bug reporting into a seamless and efficient experience. Whether you are a developer, quality assurance engineer, or product manager, Jam provides all the necessary context automatically so bugs can be reproduced and fixed quickly.

Its intuitive browser extension captures detailed information including device and browser data, console logs, network requests, backend tracing, and automatic reproduction steps — all without manual effort. The captured bugs are shareable via instant replay videos and annotated screenshots, making it extremely easy to communicate issues across teams.

Key Features

• One-click Bug Reporting: Jam lets anyone on your team report bugs with a single click, capturing all relevant debugging data instantly.
• Automatic Metadata Capture: Collects device details, browser info, console logs, network activity, and backend traces—no need to write lengthy repro steps.
• Instant Replay: Watch a complete replay of user actions leading to the bug, helping the team understand and reproduce issues faster.
• Annotations & Markup: Annotate, blur sensitive info, and edit screenshots to clarify bugs before sharing.
• Seamless Integrations: Works with popular tools like Notion, GitHub, GitLab, Jira, Linear, Slack, ClickUp, Asana, Sentry, Azure, and many more coming soon.
• Support for Teams & Workflows: Enables a smooth handoff between QA, product, and engineering with clear, actionable bug reports.
• AI Debugger & Backend Logging: Advanced troubleshooting features to surface backend errors and assist debugging.
• Browser Extension & Mobile Support: Easy to use browsers and mobile support for flexible bug capturing.
• Security & Data Privacy: Built with best practices to protect sensitive information in bug reports.

Use Cases

• QA and Testing Teams: Automatically capture bugs with full logs and replays for more consistent and faster bug identification and resolution.
• Developers: Receive precise bug details without chasing for clarifications, reducing time spent reproducing issues.
• Product Managers: Streamline bug tracking and workflows with comprehensive, easy-to-understand reports.
• Customer Support: Quickly collect detailed bug reports from non-technical users to relay to engineering instantly.
• Remote and Distributed Teams: Collaborate effectively by sharing detailed bug replays and logs in a centralized manner.

FAQ

Q: How does Jam capture bugs automatically?
A: Jam’s browser extension records user interactions and gathers device info, console logs, network requests, and backend traces in real-time, removing the need for manual bug reproduction steps.

Q: Can non-technical team members use Jam?
A: Absolutely! Jam is designed so that anyone—from QA to customer support—can record and report bugs effortlessly.

Q: Does Jam integrate with existing tools?
A: Yes, Jam supports popular integrations including Jira, GitHub, GitLab, Slack, Notion, Sentry, and many others, enabling seamless workflows.

Q: Is there a free version?
A: Yes, Jam offers a free plan so teams can get started without upfront costs.

Q: How does the instant replay feature help?
A: Instant replay shows a video of what the user experienced before the bug occurred, including UI interactions and captured logs, saving time spent on explanation and reproduction.

Q: Is the data captured secure?
A: Jam prioritizes data security and privacy, following industry best practices to protect your sensitive information.

Jam is the essential tool for teams looking to build more reliable software products faster by simplifying bug reporting and debugging with thorough, automatic, and sharable information.