Dialpad is an AI-powered customer communication platform designed to unify business communication across teams and customers. It integrates voice calls, fax, one-on-one and group messaging, plus team channels into a single cloud-based platform. Built with cutting-edge AI capabilities, Dialpad assists in generating real-time call transcriptions, action item summaries, and advanced insights to accelerate decision-making and boost productivity. Trusted by over 30,000 organizations globally with presence in 70+ countries, Dialpad offers high reliability and scalability optimized for enterprise needs. Its unique dual-cloud architecture ensures industry-leading uptime, security, and fault tolerance.
Key Features
AI-Powered Communications: Real-time speech-to-text transcription, actionable call summaries, sentiment analysis, and coaching insights that enhance team performance.
Unified Platform: Combines voice calls, fax, 1:1 and group chat, and channels to centralize team collaboration and external customer engagement.
Contact Center Solutions: Cloud-based support center with AI-enabled onboarding, automated workflows, and improved customer satisfaction.
Outbound Sales Automation: Automates sales playbooks, call coaching, and team collaboration to help meet sales goals efficiently.
Enterprise-Grade Security & Privacy: Data is stored and managed privately with compliance to relevant privacy regulations.
High Reliability & Scalability: Dual cloud architecture designed for fault tolerance, minimizing downtime for mission-critical business operations.
Seamless Integrations: Works with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, Zoho, Microsoft Dynamics, and more.
Cross-Platform Availability: Native apps for Mac, Windows, iOS, Android, and Chrome Extension for flexibility across devices.
Use Cases
Leverage AI-driven call guidance and playbook automation to maximize outbound sales efforts and accelerate onboarding.
Traffic Statistics
+10.2%vs Last Month
Category:computers electronics and technology > telecommunications
Category:computers electronics and technology > telecommunications
Monthly Visits
2.17M
Global Rank
#23,372
Country Rank (United States)
#8,161
Avg. Duration
9:58
Pages/Visit
5.21
Bounce Rate
37.3%
Category Rank
#45
Monthly Visits Trend
Traffic Sources
Direct64.5%
Search29.9%
Referrals4.2%
Paid0.8%
Social0.6%
Top Countries
#
Country
Share
1
United States
54.1%
2
Japan
6.8%
3
Philippines
6.3%
4
Brazil
3.6%
5
Vietnam
3.5%
Data from SimilarWeb • 12/2025
Sales Teams:
Customer Support Centers: Use AI insights and seamless workflows for faster ticket resolution and enhanced customer experience.
Internal Collaboration: Facilitate smooth team communication with integrated voice, chat, and shared channels.
Enterprises with Global Operations: Benefit from scalable, secure cloud communication spanning multiple countries and regulatory environments.
Businesses Seeking AI Innovation: Access advanced AI-powered transcription and analytics to gain competitive advantage in communication.
FAQ
Q: Does Dialpad support multiple languages?
A: Yes, Dialpad supports global usage and multiple languages, with availability in 70+ countries.
Q: What AI features are included?
A: Features include real-time transcription, conversation summaries, sentiment analysis, automated coaching, and action item detection.
Q: How secure is the platform?
A: Dialpad provides enterprise-grade security with private data management and full compliance with privacy regulations.
Q: Can Dialpad integrate with existing business applications?
A: Absolutely. Dialpad integrates with popular platforms like Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more.
Q: Is there a free trial available?
A: Yes, Dialpad offers a free trial period for new users to experience the platform’s capabilities.
Dialpad is a comprehensive AI-driven platform that transforms how businesses communicate internally and with customers, providing powerful tools to increase efficiency, collaboration, and customer satisfaction.
