Crisp is a comprehensive AI-driven customer support platform designed to empower businesses of all sizes to deliver exceptional customer experiences. Trusted by over 10,000 companies worldwide, Crisp offers a unified solution that combines real-time messaging, AI automation, and customer data management in one omnichannel inbox. Whether you're a small startup or a large enterprise, Crisp streamlines your support operations, helps automate routine inquiries, and lets your teams focus on meaningful interactions.
Built from France with a strong emphasis on flexibility and ease of use, Crisp integrates effortlessly with your website, mobile apps, and multiple messaging channels such as WhatsApp, Messenger, Instagram, and email. Its flat pricing model and no-code AI workflow builder make it accessible without hidden costs or complicated onboarding.
Key Features
AI Agents & Workflows: Build custom AI-powered workflows using a no-code builder or templates. Train agents on your product knowledge from your website, PDFs, and articles to automate up to 50% of inquiries.
Multichannel Shared Inbox: Centralize all inbound messages from web chat, WhatsApp, Messenger, email, and more into one collaborative inbox for your team.
Smart Chat Widget: Deploy a lightweight, fully customizable chat widget on your website or apps within minutes to engage visitors in real-time.
Support CRM: Organize customer profiles with synchronized data about leads, past interactions, and user info to personalize conversations.
Knowledge Base: Create and manage help articles to enable customer self-service and reduce support tickets.
Support Analytics: Monitor daily team performance metrics and track support efficiency to optimize your customer service.
AI-Powered Assistance: Utilize smart replies, auto-summaries, writing tools, and an AI support copilot trained specifically on your content.
Internal Automations: Build internal workflows with no code to speed up responses and reduce manual tasks before deploying customer-facing AI.
Flexible Channel Integration: Trigger AI agents and interact with users via various channels such as web chat, WhatsApp, Messenger, Instagram, and email.
Traffic Statistics
-1.3%vs Last Month
Category:computers electronics and technology > computers electronics and technology
Category:computers electronics and technology > computers electronics and technology
Monthly Visits
1.32M
Global Rank
#30,368
Country Rank (India)
#11,469
Avg. Duration
11:04
Pages/Visit
8.06
Bounce Rate
38.1%
Category Rank
#402
Monthly Visits Trend
Traffic Sources
Direct73.7%
Search19.3%
Referrals5.9%
Social0.7%
Paid0.4%
Top Countries
#
Country
Share
1
United States
15.8%
2
India
12.1%
3
France
9.6%
4
United Kingdom
9.0%
5
China
7.6%
Data from SimilarWeb • 12/2025
Flat Pricing & Free Trial: Transparent pricing with a 14-day free trial including all features and no credit card required.
Use Cases
Customer Support Teams: Automate and scale support operations by handling common queries via AI agents, while agents focus on complex cases.
Sales Teams: Qualify leads and automate parts of the sales pipeline through chatbots and conversational AI workflows.
Marketing Teams: Retarget customers with automated email campaigns and in-app messages triggered by chat interactions.
Product Teams: Gather user feedback and deliver contextual support directly within product experiences using the integrated chat SDK.
Small to Large Businesses: From startups to enterprises, Crisp adapts to your volume and complexity without sacrificing ease of use or scalability.
FAQ
Q: How do I train AI agents in Crisp?
A: You train agents by importing your own documents such as PDFs, Knowledge Base articles, or by allowing Crisp to automatically scan your website content. This helps the AI understand your product and business to answer customer queries accurately.
Q: Which messaging channels does Crisp support?
A: Crisp supports over 10 channels including Web chat, WhatsApp, Facebook Messenger, Instagram, email, and others, all integrated into a single inbox.
Q: Is Crisp suitable for enterprises?
A: Yes, Crisp is designed to scale and meet the needs of businesses from startups to large enterprises, offering robust automation, analytics, and customization capabilities.
Q: Can Crisp replace human agents?
A: Crisp AI agents are designed to automate routine inquiries, allowing human agents to focus on complex issues, ultimately increasing team efficiency without replacing human interaction.
Q: Does Crisp require coding skills to build AI workflows?
A: No, Crisp provides a no-code AI agent builder and a library of templates to easily create and deploy workflows without programming knowledge.
Q: What is the pricing structure?
A: Crisp offers flat pricing per agent with all features included. You can start with a 14-day free trial that requires no credit card.
Ready to transform your customer support? Start your free trial today or book a demo to explore Crisp's powerful AI-driven platform.
