Ask AI by Ordemio is a powerful AI-driven customer support agent designed specifically for SaaS and tech companies. This intelligent chatbot transforms your product, developer, and support documentation into actionable, accurate, and line-cited answers that can be embedded directly into help centers, websites, in-app experiences, and community platforms such as Slack and Discord. By leveraging advanced AI models paired with your own data sources, Ask AI delivers relevant, context-aware responses in 95+ languages, providing customers with fast, reliable support around the clock.
The platform requires no coding and can be fully set up in under five minutes, making it accessible even for teams without developer resources. Ask AI integrates seamlessly with your existing support stack like Zendesk, Freshdesk, or Intercom, ensuring a smooth handoff between AI and human agents when necessary. It supports custom prompts, branded appearances, and deep analytics to continuously improve customer service effectiveness.
Key Features
Data Integration: Automatically imports and continuously syncs data from 25+ sources including help centers, websites, API docs, files, Google Docs, and YouTube, ensuring answers are always up-to-date.
Multilingual Support: Supports over 95 languages, allowing customers to receive help in their native language regardless of the content language.
Customizable Behavior: Tailor your AI agent’s personality, tone, and role. Choose pre-built roles or create unique prompts that align with your brand and customer journey.
Flexible Widgets: Deploy AI support via onsite widgets, in-product assistants, or community integrations with Slack and Discord.
Seamless Human Handoff: Effortlessly transition complex cases to human agents without disrupting the conversation.
Full Analytics Dashboard: Track key metrics such as conversation quality, topic classification, new lead generation, and support ticket reduction.
Security & Compliance: Enterprise-grade AES-256 encryption in transit and at rest; options for on-premise deployment and dedicated infrastructure on Azure OpenAI or AWS Bedrock.
Affordable Pricing: Use your own OpenAI API key to power the agent with pay-per-token pricing, costing under $0.01 per AI answer, including a free tier with unlimited messages.
Support Load Reduction: Automate answers to repetitive, complex technical questions to reduce incoming tickets by up to 20% and boost agent productivity by 1.5x.
Onboarding & Retention: Help new users discover, learn, and implement your product effectively by providing precise answers and personalized onboarding assistance.
Cross-Platform Support: Engage customers across websites, in-app interfaces, help centers, email, and community forums in their preferred language with a consistent support experience.
Developer Documentation Assistance: Provide detailed, code-supported answers and illustrated instructions that help developers quickly solve integration or implementation challenges.
Brand-Aligned Customer Interaction: Maintain brand tone and style across all AI interactions with customizable appearance and communication settings.
FAQ
Q: Do I need developer skills to set up Ask AI?
A: No coding is required. The platform is designed to be set up and maintained easily by non-technical teams.
Q: Can I use Ask AI with my existing support tools?
A: Yes, Ask AI integrates seamlessly with popular help desk platforms such as Zendesk, Freshdesk, and Intercom.
Q: How does Ask AI handle different languages?
A: It supports over 95 languages and can respond in the customer’s native language regardless of your original content language.
Q: Is my data secure with Ask AI?
A: Yes, all data is protected using AES-256 encryption and TLS 1.3 in transit. There are options for on-premise deployment to keep data fully under your control.
Q: How much does Ask AI cost?
A: You can start with a free tier requiring only your OpenAI API key, providing unlimited AI responses. Paid plans start at $49/month with additional features and answer limits.
Q: Can I customize the AI’s tone or behavior?
A: Absolutely. You can set custom prompts, choose or create roles for the AI, and adjust its personality and response style to align with your brand.
Q: What kind of analytics does Ask AI provide?
A: The platform offers daily reports, conversation quality metrics, topic summaries, and insights to help improve support and product strategies.
Q: How quickly can I get Ask AI up and running?
A: Ask AI can be ready in about five minutes from start to deployment, making it one of the fastest AI support solutions to implement.
